This course provides the student with tools such as identifying the generation class that an employee  or client belongs too and the general characteristics of that generation.  This knowledge will help the student effectively communicate, understand, and effectively work with members of other generational groups in all settings of the daily work of probation, parole, and corrections.

Course topics includes training on:

• Who are the group influencers
• Group core values
• Personal attributes
• Communication styles
• Family-work values
• Work-Life balance
• Preferred work environments
• Technology preferences