Probation Officers, Parole Agent, Correctional Officers, and Jailers routinely respond to scenes or interact with people that are angry or agitated.  De-escalation is the greatest tool that any officer, agent, or jailer has to a positive resolution of what could be tenuous situation and could have ended in injury or death.  This 8-hour course is designed to equip the officer with the tools needed to understand pertinent laws; duty to act, and in what capacity; methods of effective communication; officer safety and scene management, and mental health.  Through lecture, facilitated discussion, and hands-on practicum, students will have an opportunity to explore and apply the lessons learned in this course.